At Arouve Digital, accessible at https://arouvedigital.cloud/, we value your trust and are committed to delivering high-quality website creation services. This Refund Policy outlines the conditions under which refunds may be provided.
If you have any questions, please contact us at Contact@arouvedigital.cloud.
1. General Policy
Due to the nature of digital and creative services, refunds are only granted under specific circumstances outlined in this policy. By using our Services, you agree to this Refund Policy.
2. Eligibility for Refunds
Refunds may be considered in the following cases:
- Service Not Started: If you cancel your project before any work has commenced, you may be eligible for a full refund.
- Service Delays: If Arouve Digital fails to initiate or deliver the project within the agreed timeline, and no alternative arrangement is made, a partial or full refund may be issued.
- Duplicate Payment: If you are charged more than once due to a technical error, we will refund the duplicate payment.
3. Non-Refundable Cases
Refunds will not be provided in the following cases:
- Once work has started on your website project.
- If delays occur due to lack of communication, late content delivery, or feedback from the client.
- Dissatisfaction with the final design after approval milestones have been signed off.
- Services already rendered, such as consultations, design drafts, or completed website sections.
- Third-party costs (e.g., hosting, domains, plugins, or external integrations) are non-refundable.
4. Refund Process
- To request a refund, contact us at Contact@arouvedigital.cloud with your project details and payment information.
- Approved refunds will be processed within 7–14 business days using the original payment method.
5. Project Cancellation
If you wish to cancel a project after work has started:
- You may be billed for the portion of work completed up to the cancellation date.
- Any remaining balance, if applicable, will not be refunded.
6. Changes to This Refund Policy
Arouve Digital reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a new “Last Updated” date.
7. Contact Us
If you have any concerns or questions about this Refund Policy, please reach out to us:
📧 Email: Contact@arouvedigital.cloud
🌐 Website: https://arouvedigital.cloud/